21.com Casino Review

Safe Gambling at 21.com

21.com Trustworthiness Score (Compound): Outstanding, 92/100.

21.com Casino Trustworthiness Rating Scores by Components:

1. License power: 100/100.
2. Complaints and Dispute Resolution Procedure: 67/100.
3. ADR Body Power: 100/100.
4. Responsible gaming policy: 100/100.

21.com license

License number: MGA/B2C/203/2011.

21.com casino complaints and dispute resolution

Complaints and Dispute Resolution Procedure:

• Pre-dispute complaints body: member support department at support@21.com
• Complaints final resolution timeline: reasonable timeframe, no details.
• Dispute process info: specified in the Casino’s T&C (section 16).

21.com casino ADR

Approved Alternative Dispute Resolution (ADR) Bodies: Maltese Alternative Dispute Resolution Entity (“MADRE”) via filling out the form https://madre-online.eu/file-a-claim/ or filing a complaint at madre@rgoal.org or, alternatively, disputes can be resovled with MGA (+356 2546 9000) or European Commission’s Online Dispute Resolution (“ODR”) Platform, which will then forward the dispute to an independent ADR entity)

Responsible gaming at 21.com casino

Responsible Gaming terms and rules: specified in details, includes the following features: Account Deposit Limits, Session Reminders, Account Cool offs, Account Self-exclusion, Account Closures.

Reviewer notes: 21.com casino is operated by Betpoint Group Limited, a company incorporated under the laws of Malta, with company number C52434 and registered at 66A, The Strand, Sliema SLM1028, Malta. Holding Malta Gaming Authority license number MGA/B2C/203/2011. Complaints resolution procedure is specified in Terms and Conditions, providing all the contact details to file complaints and links to ADR bodies. Timeframes for dispute resolution are missing. Responsible Gaming policy is extensive and provides necessary measures to protect vulnerable players. Conclusions: 21.com can be regarded as trusted and safe online casino for players from New Zealand due to strong MGA license and 21.com casino’s adherence to the Responsible Gaming Principles.

Welcome Bonus at 21.com Casino

Welcome bonus score (Compound): Good, 80/100

21.com Casino Welcome Bonus Scores by Components:

1. Estimated bonus value to player: 80/100.
2. Bonus wagering: 80/100.
3. Free Spins: 80/100.
4. Bonus Terms: 80/100.

Estimated value of 21.com casino first deposit bonus

• First deposit value: 100% up to $100 + 1000 Free Spins  (on Vampires vs Wolves) - Exclusive offer for NZ players
• A minimum deposit to trigger the bonus: NZ$25
• Bonus credited automatically: you have to use bonus code BON1 to claim the exclusive bonus.
• Estimated value of 1st deposit (including Free Spins): $121.5 or 486% of your min deposit

Reviewer Notes: If you deposit $25, you will get $50 to play with plus a total of 1000 Free Spins on Vampires vs Wolves slot: free spins are activated daily, 10 free spins per day, over a period of 100 days in total. The Return to Player (RTP) of Vampires vs Wolves slot is 96.49%, so the total estimated value of 1000 free spins given at minimum stake value of $0.1 per spin is $96.5. Total value of first deposit in 21.com casino to player (bonus money + value of free spins) is $121.5 ($96.5 in free spins and $25 in deposit bonus) OR 486% of a minimum deposit of $25.

The available welcome pack is pretty attractive (4 tiers - each activated with bonus codes):

• 1st deposit: 100% bonus up to $100 + 1000 FS on Vampires vs Wolves (activated in 10 spin-portions each day) - code BON1
• 2nd deposit: 25% bonus up to $500
• - code BON2
• 3rd deposit: 50% bonus up to $300 - code BON3
• 4th deposit: 100% bonus up to $100 - code BON4

Conclusions: estimated value to player of 21.com casino’s first deposit bonus may be considered Good, 80/100.

21.com casino bonus wagering requirements

• Wagering requirements: 50 times the bonus amount credited or won.
• Max bet (stake) when wagering: NZ$3.
• Time to wager deposit bonus: 21 days.

Reviewer Notes: Wagering requirement is x50 the bonus amount. It means if you deposit $25, you will get your real money plus additionally $25 worth of bonus money, which you have to playthrough 50 times by making bets: $25x50 = $1250. This is the total amount of bets you need to make before any bonus money will be available to withdraw. The wagering requirements for winnings from Free Spins is the same fifty times (50x Bonus) the bonus amount won. Since Free Spins are essentially a chance to win, not actual credits, here wagering requirements are applied to the money that you could have actually won from using free spins on a slot.  Conclusions: 21.com wagering requirements are rather high. 21.com casino bonus wagering score: Good, 80/100.

21.com casino no deposit bonus / 21 casino Free Spins

• Online Slots offered for Free Spins: Vampires vs Wolves (Pragmatic Play).
• Rating of Online Slot Machine for Wagering Bonus Money: Medium / Low.
• Max bet size: $0.1
• Max cash out of Winnings from Free Spins (Bonus Spins): $250
• You need to make at least one deposit (which needs to be wagered x1) before you can withdraw money from your 21.com account.

Reviewer Notes: The 1000 Free Spins on Vampires vs wolves are activated once you make you first deposit of no less than $25, it gets split up in $10 portions each day for 100 days in total. 21.com casino Free Spins offer is structured so as to keep players engaged for more than 3 months. Yet, you won’t be able to win big on Vampires vs Wolves slot machine (max win is set at x1000 your bet). The base game gives out wins quite often, smaller wins though. There are 2 free spins features (Vampire Free Spins and Wolf free spins). The vampire spins are high volatility but the free spins can take forever to trigger. 21.com offers a welcome bonus pack of a total worth of up to $1000 in deposit bonuses as well as 1000 free spins, including 100 Free Spins after registration no deposit required. Estimated welcome bonus value from 21.com is very high, yet the wagering terms are a little bit too steep. Conclusion: 21.com casino free spins score: Good, 80/100.

21.com casino Bonus Terms review

• Mathematical expectation of return (under x50 wagering terms): negative on all games, except for those with 98.5%
• Qualifying payments methods: all, except for Skrill, Neteller or Paysafe deposits.
• Restricted games while playing with bonus money: 100 Bit Dice, 1429 Uncharted Seas, Aliens, Big Bang, Blood Suckers, Champion of the Track, Dead or Alive, Dead or Alive 2, EggOMatic, Eye of the Kraken, Jackpot Jester 50K, Kings of Chicago, Pearls of India, Peek-a-Boo, Robin Hood, Scrooge, Sea Hunter, Secret of the Stones, Secrets of Christmas, Super Monopoly Money, The Wish Master, Tower Quest, Wizard Shop, Zombies, The Dog House, 5 Lion, Safari King, Hercules & Pegasus, Lady Godiva, Greek Gods, Egyptian Fortunes, Jokers Jewels, Marching Legions, All Table Games, Live Casino Games, Video Poker and all Jackpot games.
• The minimum withdrawal amount is $50

Conclusion: 21.com casino does not allow deposits from Paysafe, Skrill and Neteller if you want to get a bonus. List of restricted games is balanced and acceptable. Minimum withdrawal amount is set at $50, which is uncommon.

21.com casino bonus terms score: Good, 80/100.

21.com Casino Games

21.com Casino Games Score (Compound): Very Good, 88/100

21.com Casino Games Scores by Components:

1. Software suppliers: 100/100
2. Composition of the lobby: 100/100
3. Demo Play Mode: 50/100
4. Other casino games: 100/100

21.com casino software suppliers

Software: Microgaming, Big Time Gaming, Blueprint, Betsoft, Netent, iSoftBet, Evolution Gaming, Play'n GO, Quickspin,  Elk Studios, SG Digital, Iron God Studio, Just For The Win, Pragmatic Play, Kalamba, Gamomat, 1x2Gaming, Booming Games, GreenTube, Fortune Factory, Foxium, Gameburger, Golden Hero, Lightning Box, ReelPlay STHLM Gaming, Nyx Interactive, Nolimit City, Push Gaming, Relax Gaming,  Thunderkick, Red Tiger Gaming and more. Conclusions: 21.com casino has outstanding selection of casino games suppliers: Outstanding, 100/100.

21.com casino composition of lobby

• Composition of lobby: lobby is nicely organized, has Featured section with top slots as well as tags and filters by provider, alphabet, etc;
• Demo play mode: available without registration;
• Top online slots in the lobby by manufacturer: the lobby is dominated by slots from Pragmatic play, Microgaming , Play'n Go  and Thunderkick.
• Some popular titles in the lobby: Megaways series

21.com casino games number

Number of casino games at 21.com:

• Online Slots  1500+ games
• Live casino games – 26
• Table games - 18
• Video Poker – 10

21.com Casino Deposit & Withdrawal

Casino Banking Score: 76/100.

Casino Banking Discussion: Banking and Withdrawal methods are adequate, and the casino website allows playing in different currencies including NZD. Internal operating currency is the Euro. Things to improve:

• 0-72 hours withdrawal process time;
• Deposits with Skrill, Neteller or Paysafe are not eligible for a welcome bonus
• Withdrawals via Banking transfer or Visa/Mastercard are made within 5 days

21.com Deposits and Withdrawals for players from New Zealand:

Deposit and Withdrawal Methods: Bank Wire Transfer, MasterCard, Neteller, Visa, Trustly, Skrill, Zimpler

21.com Withdrawal Terms and Conditions:

• Withdrawal limit: €5000 per day
• The minimal amount for withdrawal: €50
• The internal operating currency of the Website: Euro.
• Withdrawal process time: up to 72 hours.
• Transactions will appear on your credit card statement as: Not Specified in T&C.