Casinolab Casino Review

Introduction

If you are looking for an online casino with a bright interface, Casinolab is the right destination. But if you have been reading our casino reviews for some time, you know it is not just the appeal we focus on. We are more interested in the value for players. 

Casinolab casino was established in 2020, and it is operated by Lumina Holdings Limitada. The famous FatPirate and Gransino are two Casino Lab’s sister sites we have also reviewed and shared our thoughts on. Casino Lab holds a Costa Rica gambling license which highlights the company’s responsibility in terms of providing fair services and protection for users. 

This gambling platform has all the entertainment you need: pokies and table games you can play against software, live dealer games hosted by real people, as well as sports betting with the most popular sports events all over the world. 

Keep reading our review to learn how to create an account at Casinolab and how to find your favourite game. We will share our impressions on design and interface, tell you how easily you can navigate as a site newbie and answer the question: “Is Casino Lab gambling website legit or not?”.

Design and Usability

Unlike its sister casino sites, FatPirate and Gransino, which offer a dark interface, Casino Lab in NZ features a light blue interface with a pinky-bluish roulette wheel, which looks really neat and stylish. 

After opening the home page. You will probably take some time to look around and check features, as well as scroll down the page and check what it offers. We have seen hundreds of casino sites, and Casino Lab is probably one of the most uncluttered websites that is nice to the eye.

There are main game categories which are aligned horizontally and include the following table: Providers, Top, New, Popular, Top live casino, Roulette, Game shows, Blackjack, Hot Jackpots, and Pokies. 

To make your navigation easier, take a look at the menu on the left side of the homepage. It has Promotions, Home, Casino, Live casino, Jackpots, Sports, Live betting, Virtual sports, Challenges, Tournaments, Bonus Crab, Show, VIP levels, the language button that opens all available languages and the Help Center next to it. 

As you scroll down the homepage, you will see all the categories with 7 random games in each, which should give you an idea of what you can play. You may even find your favourite title. If not, refer to the search field located next to the blue Log In button at the upper right corner. Here you can type in the name of your favourite game, provider, or the category in which you are interested. 

The bottom of the homepage has all the quick links you may need to find the necessary information, including Terms and Conditions, payments, promotions, different types of games, etc. 

Licensing and Security

Casinolab casino holds a Costa Rica gambling license, which is not the most heard of license. We would certainly recommend contacting the casino’s customer support if you have any questions about security and the casino’s legitimacy. 

What we learned during our research is that Casinolab accepts users 18+ and follows anti-money laundering requirements strictly in order to reduce any risks associated with their reputation to a minimum.

Casinolab uses SSL encryption technology and accepts reliable payment methods that are widespread in New Zealand. 

Our review team was also happy to see that the online casino contributes to Responsible Gambling and educates players on enjoyable gaming experiences. The company promotes awareness of risks and preventing problem gambling by offering deposit/time limit and self-exclusion tools as well as providing links to Gamblers Anonymous and Gambling Therapy. 

Registration

To start your journey at Casinolab, you can’t miss the orange Register tab at the upper right corner. Click it and choose to enter a casino welcome bonus, a sports welcome bonus or proceed with signing up without a bonus. Now add the following information:

• email address
• password
• name
• last name
• date of birth
• gender
• country
• currency
• phone number
• city
• full address

Once your account is set, verify your ID to be able to use the casino’s services without limitation.

Login

To login to your Casino Lab account, use your email and password. You can always recover your password via email or contact customer support and ask for assistance. Once in your account, you will be able to check your balance, review available bonuses for you, make instant deposits and request withdrawal of winnings. 

Games Library

At CasinoLab, there is a bumper games library packed with 3-reel pokies, video slots and classics. The casino site offers high-quality games with high RTP catering to players from New Zealand like 3 Coins Volcanoes, Gold Blitz and Mighty Wild: Jaguar. All the games are delivered by licensed and award-winning software providers like: 

• NetEnt
• Big Time Gaming
• Relax Gaming
• Evolution
• Playtech

When it comes to searching for the games, find the search box where you can type in the game you wish to play, or you can go through the game provider or category search box. Kiwi players have the opportunity to play games in demo mode before risking their hard-earned cash. Simply click on the game and opt for demo mode. There is no requirement to complete sign up at Casinolab to try out pokies and table games without a deposit. 

Please note that CasinoLab has three main game categories that you will find on the menu: Casino, Live Casino and Jackpots. This simplifies the search and allows you to see games that match your preferences. 

The Casino page has Top, New, Popular, Bonus Buys, Live Games, Megaways, Instant Games, Pokies and All Games categories, each offering the newest and most popular titles.

If you are into Live Casino, the categories waiting for you are Top Live, Roulette, Blackjack, Game Shows, Baccarat & Dice, Poker and All Live. These games can be played in real-time and with real deposits only. 

If you are hunting for big NZ dollars prizes, the Jackpots page features Hot Jackpots, New Jackpots and All Jackpots. 

Sports Betting

It is not just the casino games, live dealers and jackpots that offer decent cash prizes. If you are a big sports fan, Casinolab has you covered. There are three main pages for sports punters: Sports that cover all events, Live Betting for punters who want to watch events in real-time and align their best to how the match unfolds and Virtual Sports for those who like instant gratification. 

The top sports to place bets on here are: 

• football
• basketball
• baseball
• tennis
• cricket

Here, you can also choose the type of odds you prefer: American format, decimal odds or fractional, you can choose. Make sure not to miss placing bets on events with boosted odds. If you are interested in watching matches live along with placing bets, proceed to the Sports page, then click live and then switch on the Streaming feature located at the upper right corner. 

Overall, the sportsbook is nicely organized and not cluttered. Along the top of the homepage, you see the various sports available. Down the left side of the site, you can select a football league from around the world and check out all the upcoming matches. 

Customer Service

All you need to do to get in touch with the casino’s customer support representatives is to click Live Chat. The chat window will open instantly. Type in your messages and wait for a reply. Kiwi gamblers also have the option of sending an email to customer support at support@casinolab.com. Unfortunately, we didn’t find a contact number for calling the Casino Lab for help. 

Before contacting the agents, we advise checking the Help Centre page, which is basically a FAQ section. Here you will find plenty of useful information on sportsbook, casino, technical, withdrawals, deposits, verification and general queries. 

The customer support deals with issues in a speedy and helpful way. After reading the reviews that Casinolab players have left on other sites, we noticed there have been some issues regarding verification, but overall, CasinoLab customer support has impressed players. We also learned that Casinolab customer support deals with complaints within 2 business days, which is the average waiting time. 

When we tested live chat support, we typed a message and were 8th in the queue. To our surprise, the agent joined the chat within 30 seconds and answered all the questions we were interested in. Please note that some questions regarding security and licensing must be asked via email. 

Pros and Cons

So far, we can say that Casinolab has impressed us enough to recommend it to others. However, we can’t forget to mention slight issues you need to take into consideration before you sign up and spend your money at this casino site. So, check the table for pros and cons.

Conclusion

As we come to the end of our review of Casino Lab Casino, we are certainly pleased with what the company offers Kiwi players. There are plenty of games to choose from, there is a solid selection of sports, whether you want to plan your bets or place stakes as the match goes. We tested customer support and were satisfied with the fast reply time and helpful information/links we were provided for a better gambling experience from NZ. To learn whether Casinolab gives good bonuses and is available on the go, read our reviews regarding the casino’s bonuses and app.