Gransino Casino Review

Introduction

Finding the right gambling site in NZ to play your favourite games and bet on sports can be tricky. Luckily you have us, the team of experts who constantly review existing and brand new gambling websites who are willing to assist you. Today, we take a closer look at Gransino Casino, a relatively new casino platform launched in 2020. Gransino has three sister sites: FatPirate, CasinoLab and MonsterWin casino and is operated by Lumina Holdings Limitada. The company holds Costa Rica gambling licenses and accepts players over 18 in New Zealand. 

Our first impressions are positive, and we can’t wait to tell you what features this online casino has, how many games it hosts, what the software providers are and how easy the navigation is. Most importantly, we will cover the topic of security to give you peace of mind and help you make the right decision. 

Design and Usability

Gransino has a distinct theme centered around a bar setting, with people watching sports and having drinks. Well, maybe the theme is not really about playing pokies and live dealer games but certainly about sports and fun. What we liked was the fact that the characters were beautifully portrayed, and the graphics were excellent. When Kiwi players come to the homepage, they will see that it is slightly dark, but all the writing, buttons, game icons, and other details contrast so you won’t miss a thing. So, the homepage is choice.  

The vertical menu on the left side of the homepage features Promotions, Home, Casino, Live Casino, Jackpots, Sports, Live Betting, Virtual Sports, Challenges, Tournaments, Bonus Crab, Shop, and VIP Levels. At the bottom of the menu, you will see a language icon which when you click can choose the preferred language and a Help Center button that will take you to the FAQ page. 

About 80% of the homepage is different game categories and actual game titles. Just below the banner with a welcome bonus, you will see all available game categories: Providers, Top, New, Popular, Top Live Casino, Roulette, Game Shows, Blackjack, Hot Jackpots and Slots. You can click any of them to see what they offer, or scroll down the main page and view the available categories and main games highlighted for customers from New Zealand.

The main buttons Register and Log In are located in the upper right corner while all the useful links are provided at the very bottom of the homepage. There you will find Privacy Notice and Terms and Conditions which might be useful to read before signing up. 

Licensing and Security

Is Gransino casino legit? This is the question we can’t skip. Well, Gransino has been operating since 2020 and operates under the laws of Costa Rica. According to this gambling license, Gransino complies with the national legislation for the prevention of AML and CFT. The online casino is obliged to comply with KYC policy and require ID verification for every user who wants to play games to bet on sports with real NZ dollars. 

Gransino casino accepts players who reach 18, provides a list of recognized and safe payment methods as well as uses solid SSL encryption technology to protect customers’ personal and financial data. 

On the official website, you will find a dedicated page for Responsible Gambling. Here you will find practical tips on safer experiences and links to services that assist vulnerable users. You will also be able to set a deposit limit, time limit or self-exclude yourself from all types of gambling activities at Gransino for a certain period of time. 

If you want to request information about the casino’s license number and clarify other security aspects, don’t hesitate to contact Gransino customer support via live chat or email. 

Registration

To be able to play for real money and place stakes in sports, creating an account is a must. Find the orange Register button at the upper right corner, click it and follow these steps:

1. Choose a casino or sports bonus or continue signing up at Gransino without a promotion.
2. Enter your email and password.
3. Confirm you are 18 or above and accept the Privacy Notice and Terms and Conditions. 
4. Provide your first and last name.
5. Choose your date of birth and gender. 
6. Select your country and currency.
7. Enter your phone number.
8. Fill in your full address. 

Once the sign up is done, you will be instantly taken to the payment page. You can either choose a suitable payment method and make your first deposit, or return to the main page to play in a free demo mode.

Login

Logging in to your Gransino account only requires remembering your email and password. In case you lost your password, you can restore it via email by clicking Forgot your password? link. After logging into your account, you should explore the features which include your real and bonus balances, cashier page with deposits and withdrawals, bonuses available for you, your personal information which you can edit, verification status and game history.

Games Library

Gransino casino is a great stop for Kiwi players as there is a fully stocked game library, packed with more than 2,000 fair games. Click Casino on the menu and get to review all the RNG-based games you can start playing as soon as you replenish your balance. 

You can search for your favourite game by the name of the provider. At the time of writing this review, we counted 97 software providers including big-name ones like Microgaming, NetEnt, Red Tiger, Playtech, and Pragmatic Play. As the online casino expands, the number of providers can increase too. 

The main game categories you will find in the Casino section are Top, New, Popular, Bonus Buys, Megaways, Instant Games, Slots, Table Games and All Games. There are thousands of pokies to play but here are our top five: Last Man Standing, Fruity Time, Clumsy Cowboys, Majestic Spirit and Stormforged. 

To find the game you desire, all you are required to do is enter the game in the search box at the top of the homepage. If you are a beginner to slot games, you can play in demo mode without a sign up. This is a fantastic way to gain confidence and learn the rules of the game before betting real money. 

The Live Casino page has games that you can exceptionally play for real money and in real-time. The categories available here are Top Live Casino, Roulette, Blackjack, International Tables, Game Shows, Baccarat & Dice, Poker, and All Live Casino.

Sports Betting

The sports betting section at Gransino covers about 26 sports, including the most popular ones like Football, Basketball, Cycling, E-Sports, Volleyball, Ice Hockey, Table Tennis and Tennis. Kiwi punters will be able to place various bets using either American odds, decimal odds or fractional odds. The betting slip is on the right side of the sports page, you just choose the sport and click on the odds.  

Enjoy live betting by simply clicking the live tab down the left side of the sports page. You will see all the live sports which are happening with the available odds. There is no live streaming through Gransino casino online, so you will need to watch the scores on the live sports page. The sports page is easy to navigate and instead of live streaming, there is a useful Score Centre section. This is on the right side of the live page, which details one of the live events.  

Customer Service

To access the customer support team, hit the Help Centre tab down the left side of the homepage. You may first want to look through popular questions with detailed answers before actually chatting with someone live. The Help Centre is a FAQ section with queries regarding the casino, sportsbook, bonuses, deposits, withdrawals, account verification, technical and general questions.  

Now onto real contact with the casino’s customer support representative. The Live Chat button is located at the bottom of the homepage or on the FAQ page. Click it and the chat window will open right away. Type in your message and wait for an answer. We didn’t find many Gransino customer support reviews, so we tested the support ourselves. According to our experience, the live chat assistance is average. Even though they reply pretty fast, they still ask you to send them an email regarding some queries. 

There is also an email address at support@gransino.com, which we would recommend you use as soon as you have an issue and need professional help. We didn’t manage to find a contact phone number to call Gransino directly. 

Pros and Cons

As we get closer to the end of this comprehensive review, we would like to highlight all the strong and weak sides of becoming a member of Gransino Casino Online.

Conclusion

Gransino has its cons yet we were impressed with the choice of games and sports betting options. The fact that the company covers everyone’s taste is a massive advantage. What we liked the most was the modern interface, yet smooth navigation that will not challenge newbies. Gransino is a safe and reliable casino site, with verification and all the necessary security measures in place to make players feel relaxed and entrust their money to this gambling site. If you want to learn what kind of bonuses the casino gives away and whether it operates on smartphones, check out our Gransino bonuses and mobile version reviews.