Ruby Fortune Casino Official Website
Welcome to our comprehensive Ruby Fortune review which is supposed to uncover the truth about the online casino’s license, games, customer support and usability. Ruby Fortune casino was established back in 2003 and is well-recognized in New Zealand and Australia. This is why we are so interested in seeing what such a solid gambling site offers.
We found that the casino’s library contains over 550 games with some of the biggest jackpot titles like Fortunium Gold, Wheel of Wishes and Mega Moolah. However, we found that the operator does not particularly have a high player rating, so we are determined to find out what causes players' dissatisfaction and warn you about it.
Design and Usability
We wouldn’t call Ruby Fortune NZ a very contemporary gambling site since its interface reminds us of old casino platforms we provided reviews on. As you first enter the official site of the online casino, you will find a description of the website, a few game names and the welcome bonus information. Ruby Fortune gives a glimpse of what it offers, which is, to be honest, a nig disappointing since most players would like to know what they are signing for.
Once you complete registration, you will find more features. There is a menu bar with features like Balance, Bonus Wheel, Hourly Wins, Messages, Promotions, Bank and Help Center. As you scroll down the page, you will see a game library with the categories we will mention later in the review. Here navigation is good since players can see game titles and search for games by the name. As you get to the home page bottom, you will see a few payment methods and studios that supply games to this online casino in New Zealand.
The overall impression of the official site is okay. There is a pretty plain interface that features white, pink, and purple colours, as well as a lot of text. We believe that only those visitors who became interested in the welcome offer or certain game titles would create an account here.
Licensing and Security
Ruby Fortune NZ is legit and owned by Baytree (Alderney) Limited (No.2012), which is an Alderney-registered company at La Corvee House, La Corvee, Alderney Channel Islands, GYP 3TQ. The company is licensed under the Alderney Gambling Control Commission, eGaming license number 155 C1, which was issued on 15 December 2020. The company operates other well-established online casinos in New Zealand, like Jackpot City, Lucky Nugget Casino, River Belle Casino, and Spin Palace.
Registration
We tested Ruby Fortune casino sign up procedure, and it does not take long to become a member. The details that Kiwi players will have to submit include the following.
- Step 1: Register an account by choosing the country, entering your username, creating a secure password, add your email, and mobile phone number.
- Step 2: Provide personal information like first and last names, date of birth, preferred language, and currency.
- Step 3: Enter your residential address.
When all the details are submitted, confirm your legal gambling age, agree with the Terms and Conditions and tick the corresponding box if you want to receive promotional emails.
Login
Ruby Fortune casino login details are your username and password. You can opt to keep you logged in all the time. But if you forget your login details, you can always provide your email address and follow the instructions you will find in your inbox.
Games Library
Looking through the game library of the Ruby Fortune casino, we can definitely say this gambling site does not have as large a selection of games as its competitors. There are 550+ games that are divided into the following categories for easier navigation:
- Slots – Games of chance with 95%+ return to player. Ruby Fortune holds about 400+ slot machines, among which are classic 3-reel slots and video pokies. Some of the recognized slot titles we spotted were Treasure Scarab, Inferno Fortunes, Blazing Bison and Amazing Link Athena.
- Tables – Classic casino games that include games of chance and games that require skills and focus. All table games are divided into the following categories: Blackjack, Roulette, Video poker, Baccarat, and Sic Bo. You will find old and classic variations of 21 like Atlantic City Blackjack and European Blackjack, several Roulette variations like American and European Roulette, about 20 variations of Poker including Jacks or Better and Aces & Faces, a few Baccarat games like Dragon Tiger and No Commission Baccarat, and, finally, only two Sic Bo games.
- Live Casino – Classic table and card games, as well as live game shows hosted by professional presenters. All live games are streamed in real time and include several categories like Blackjack, Roulette, Game Shows, Baccarat, Poker, Sic Bo and Card. The recommended live dealer games at Ruby Fortune are Live Speed Blackjack, XXXTreme Lightning Roulette, Live Blazing Dragon Tiger, Live Texas Hold’em, Live Super Sic Bo, Live Andar Bahar and finally, coll live games shows like Live Monopoly Big Baller, Live Boom City and Live Dear or No Deal, not to mention other 15 titles.
- Arcade – Slots that require both skills and luck, present stunning graphics and sound effects. Among popular Arcade games in the Ruby Fortune lobby are Thunderstruck 2 Scratch, Happy Holidays Scratch and Golden Hook.
- Bingo – Fun lottery-type casino games that only require players to mark off numbers on cards. Some of the bingo games we found in the lobby were Fu88, Jungle Fever and Crazy Monkey.
- Jackpots – Slot machines with a jackpot feature that unlocks massive real money prizes. There are Progressives, which include top names like Atlantean Treasures Mega Moolah and Cash Riches Megaways and Must Win Jackpots like Break Da Bank Again and Spin Spin Sugar.
- All Games – All slot machines, bingo games, table, live dealer and jackpot games in random order.
- Tournaments – Current pokie tournaments that invite Ruby Fortune casino users to chance their luck and play a list of hot pokies and fight for a generous prize pool.
There is a convenient free demo mode feature that allows Kiwi players to test all games except live dealer ones before playing for real money. Notice that you will first have to create an account to try slots, table games, arcade and bingo games for free. There is also a possibility of searching for games by Hot, Cold, and Favourite. You can also type the name of the necessary game in the search field.
Even though the number of games is not that great compared to other top-rated casinos in New Zealand and Australia, Ruby Fortune casino online hosts all recognized game developers like Microgaming, NetEnt, Evolution Gaming, Pragmatic Play, Red Tiger Gaming, Ezugi, Rabcat, Tom Horn, Games, Old Skool Studios, SpinPlay Games, Real Dealer Studios, and Buck Stakes Entertainment, to name a few.
Customer Service
It was important for us to test the Ruby Fortune Casino online customer support since, according to customers’ reviews, it takes 4 business days for the casino’s team to resolve complaints. Well, this is quite long since other gambling sites in NZ deal with complaints within 2 days maximum.
Anyway, there is a Help Center with categories like Withdrawal and Deposit Queries, My Account, Verification/Documents, Technical Support, Promotions, Responsible Gaming, Pokies and Table Games. These sections will be especially useful for newcomers from NZ. Tapping any of these categories, you will come across a list of common questions with informative answers that can help you while you are waiting for a reply from the team.
To reach out for help, use these two options:
- 24/7 live chat support
- Email at complaints@playersupportcenter.com
Pros and Cons
Before we draw the line, we would like you to check the list of pros and cons, which we believe can help you make the right choice.
| Pros: | Cons: |
| Quick sign up and login process | 4 days for complaints resolution |
| Over 550 games | Slightly outdated interface |
| Wide selection of progressive jackpot titles | |
| Free demo mode available | |
| Award-winning software providers | |
| Live chat support |
Summing up
Through our review, we learned that Ruby Fortune does not really stay up-to-date with trends since it has a limited number of games, plus its interface is rather boring. This gambling site might be a good spot for inexperienced players who are not looking for an ultimate experience with thousands of games, crypto payments and speedy complaint resolution.
